Apartment Receptionist

Roles and Responsibilities Guest Reception: Welcome guests, visitors, and prospective customers warmly and professionally. Customer Relations: Maintain excellent customer relations by being polite, courteous, patient, and helpful at all times. Check-in and Check-out: Handle guest arrivals and departures efficiently, ensuring that all required information is properly recorded. Telephone Management: Answer incoming calls promptly, respond to enquiries, and direct calls to the appropriate departments or personnel. Reservations and Bookings: Manage apartment reservations, confirm bookings, update availability records, and avoid double bookings. Guest Information: Provide accurate information about apartment rates, facilities, house rules, available services, and nearby locations. Guest Complaints: Listen to guest complaints, resolve minor issues professionally, and escalate serious complaints to management. Payment and Record Keeping: Maintain accurate records of guest payments, outstanding balances, invoices, and other approved transactions. Communication: Liaise with housekeeping, maintenance, security, and management to ensure guests receive prompt and satisfactory service. Room and Apartment Status: Confirm apartment readiness and availability with housekeeping before assigning rooms to incoming guests. Front Desk Management: Keep the reception area clean, organized, presentable, and properly equipped. Guest Records and Confidentiality: Maintain accurate guest information and protect guests' personal details and privacy. Daily Reporting: Prepare and submit daily reports on arrivals, departures, occupancy, reservations, payments, and outstanding issues. Security Awareness: Monitor visitors in line with apartment policies and promptly report suspicious activities or security concerns. Professional Conduct: Maintain a smart appearance, punctuality, honesty, confidentiality, and a positive attitude while on duty. Qualifications and Requirements Minimum of OND or an equivalent qualification. Previous experience in reception, front office, customer service, or hospitality is an advantage. Must have excellent customer relations and communication skills. Good computer skills and the ability to use booking systems. Good organizational, interpersonal, and problem-solving skills. Ability to work under pressure, multitask, and pay attention to detail. Must be honest, responsible, courteous, and presentable. Must have good customer relation.