End Date: February 28, 2026
Job Description
Reference Data & Master Data Support
Maintain and support reference and master data systems
Ensure accurate and consistent data across domains such as customers, products, vendors, and locations.
Manage data hierarchies, golden records, and survivorship rules.
Data Quality Monitoring & Issue Resolution
Monitor data quality metrics and rules using tools like Informatica Data Quality (IDQ), Talend, or Ataccama.
Investigate and resolve data anomalies, duplicates, and validation failures.
Collaborate with data stewards to enforce data quality standards and remediation workflows.
Metadata Management
Support metadata repositories and catalogues
Ensure metadata accuracy, lineage tracking, and business glossary maintenance.
Assist users in navigating metadata assets and understanding data context.
Incident & Problem Management
Manage incidents related to data integrity, synchronization, and platform availability.
Perform root cause analysis and implement long-term solutions to recurring issues.
System Configuration & Optimization
Configure EDM tools to align with business rules, governance policies, and integration requirements.
Optimize performance of data matching, cleansing, and enrichment processes.
Change & Release Management
Participate in the deployment of new features, patches, and upgrades to EDM platforms.
Conduct impact assessments and coordinate with stakeholders to ensure smooth transitions.
User Support & Training
Provide Tier 2/3 support to data stewards, analysts, and business users.
Deliver training on data governance tools, workflows, and best practices.
Documentation & Knowledge Sharing
Maintain detailed documentation of data models, workflows, configurations, and support procedures.
Create knowledge base articles and runbooks for internal teams.
Testing & Validation
Support testing of new data rules, workflows, and platform enhancements.
Validate data accuracy, lineage, and compliance before production deployment.
Reporting & Continuous Improvement
Generate reports on data quality, issue resolution, and platform performance.
Gather user feedback and contribute to continuous improvement of data operations and support services.
Qualifications
Bachelor's degree in Computer Science, Information Systems, Data Management, or a related field. Certifications in MDM, DQ, or metadata tools are a plus.
3+ years of experience in Application Support or related roles.
Demonstrated success in Data Management solutions.