To lead store teams, drive turnover, ensure profitability, control expenses, manage stock, deliver high store disciplines and standards in line with operational excellence for all designated stores.
RESPONSIBILITIES:
What are you responsible for doing?
Promote a high-performance culture though the effective leadership and management of store teams.
Monitor sales for designated stores on a daily, weekly, and monthly basis and ensure action plans are in place to deliver required results.
Ensure store specific action plans are in place for all underperforming
Discuss performing and non-performing stores with the National Operations and Sales Manager monthly and provide feedback on the achievement of action plans to deliver to requirements, including but not limited to stock management, slow moving products promotions, sales targets, Loyalty Card Programme, operational standards, shrinkage results and stock loss action plans, staffing and staff morale.
Conduct performance meetings with underperforming store teams, ensure clear action plans are in place, monitor and review the achievement of the action plan.
Ensure all monthly promotions are implemented in stores, according to required standards and each store provides the relevant evidence of implementation.
Prepare and present quarterly reviews to the Managing Director and National Operations & Sales Manager, including relevant analysis and clear action plans to deliver to key performance requirements.
Ensure effective utilization of reports to support sound problem solving and decision
Effectively utilize relevant reporting to provide input to required stock levels and volumes to support sales budgets, g., Top selling lines, Slow moving product line items, Out of Stock line items, stock re-ordering levels.
Prepare for, co-ordinate and obtain input for the content to be shared at Cycle meetings, ensuring that topics covered add value, address area specific relevant matters, enhance continual sales growth and the development of
Ensure that visual merchandising standards and disciplines are consistently implemented and maintained to the required business standard to create a beautiful store experience.
Provide feedback on the effectiveness of visual merchandising that encourage link selling and support the effective implementation of promoted products.
Ensure stores maintain presentation standards and disciplines which include merchandising of windows, shop fronts, gondola ends, and countertops.
Share best practice learnings with other teams and across
Ensure that the store teams maintain focus on all key business indicators including but not limited to customer service excellence; Moments of Truth, Loyalty Card Programme, promotions, Link Selling, Make overs, stock management, Store standards and disciplines though the effective utilization of reporting, and ongoing
Draft and submit a Monthly store visitation plan and provide updates on any changes to the agreed plan.
Conduct monthly store visits and discuss including but not limited to sales performance against targets, store standards, store disciplines, compliance with policies and procedures, utilization of the Model Store files, notice board standards, stock management and the used of stock reports to manage Top 200 Items.
Complete the Operations checklist and Banking audits monthly and provide feedback to the store management including updating the Store Visitation book with the relevant feedback, action plans and instructions.
Ensure that the fully completed Operational Checklist is forwarded to the National Operations and Sales Manager monthly.
Follow up, address, and rectify the out of line areas recorded on the Risk audits and previous store visits.
Identify prime locations for stores in existing malls and shopping centers and discuss opportunities with National Operations and Sales Manager.
Keep up to date with new mall and shopping center developments and notify the National Operations and Sales Manager of possible sites for new stores.
Ensure the successful planning, co-ordination and launching of new stores, revamps and relocations and ensure the relevant checklists are completed.
Effectively manage all people processes including but not limited to employee relations, performance management, learning and development processes, recognition schemes and annual leave planning.
Effectively and timeously manage monthly payroll processes including the preparation and submission of the Staff Movement reports and all relevant supporting
Ensure effective staffing schedules are in place in all stores including staffing over peak seasons, stock takes, training schedules and annual leave.
Liaise with the Human Resources and Recruitment Department to identify methods to recruit suitable candidates for relevant positions within agreed timelines.
Ensure that the correct recruitment processes are followed to enable optimal operations and store
Ensure all employees are inducted utilizing the official company induction process and documentation.
Ensure all staff understand their role and responsibilities and receive the relevant training including Point of Sale systems and procedures, Product Knowledge (new and existing products), Merchandising in store, Customer service, selling skills including makeovers, Health and Safety awareness and Shrinkage prevention.
Ensure action plans are in place to effectively manage known and unknown causes of shrinkage including but not limited to stock rotation, ordering, write offs, damages and tester usage.
COMPETENCIES
What competencies do you require?
PERSONAL ATTRIBUTES/COMPETENCIES
What behaviours are you required to display in this role?
Flexible and adaptable to changing circumstances and requirements.
Identifies opportunities to improve the business.
Anticipates and resolves issues or obstacles that impede timely completion of tasks.
Ability to multi task in a fast paced environment
Attention to detail.
Plays a leading and supporting role in implementing initiatives at team level.
Decision making and problem-solving skills
Planning and organising skills
Excellent verbal and written communication and presentation skills
Able to identify operational obstacles and opportunities
Analytical and numerical skills
Effective utilisation of financial reporting and budget development
Resilient and able to remain focused in the face of adversity
Perform effectively as part of a team and delegate appropriately
Leadership skills
Influencing and negotiating skills
Interpersonal and conflict management skills
People management skills including training, developing, coaching and guiding skills
TECHNICAL COMPETENCIES
Systems, processes, and technical competencies:
Knowledge of relevant computer packages (e.g. MS Office, Dynamics, F&O) in order to capture information and produce report
Knowledge of identified business systems, e.g. Microsoft Dynamics, F&O, Point of Sale (POS), Warehouse System, Inventory System
Knowledge and process understanding of retail outlet, warehouse, inventory, store procedures
Understanding of legal and process compliance
Finance and Business:
Understanding of business measures and targets directly relating to own role
Ability to analyse and interpret finance and performance indicators
Able to scrutinize and interpret written and financial documentation, identify mistakes and problems
Health and Safety:
Understanding of relevant legislation and own role in maintaining a safe and healthy work environment
Customer:
Understanding of the impact of own role on service delivery to internal and external customers
Customer service mindset.
People:
(Only utilised for positions with direct reports)
Understanding of relevant legislation, Human Resource Policies and Procedures
Knowledge of Performance Appraisal System
Knowledge of Employee Relations Procedures
Self:
Able to work flexible hours in line with business requirements.
Able to travel within South Africa.
Able to travel and spend time away from family and home.
Driver's License: code 8.
SPECIAL CONDITIONS OF EMPLOYMENT
Clear Criminal
Valid Drivers / or own reliable transport
Frequent Provincial Travel
OTHER JOB REQUIREMENTS
What theoretical knowledge (e.g. degree / diploma) does the job require?
Grade 12 or related qualification is required
A qualification in retail management, sales management, business management or related qualification is an advantage is required
A valid drivers license
What experience (e.g. previous exposure) does the job require?
A minimum of three years' experience in an Area Manager/Senior Managerial position in a flag ship store, within the fashion/retail environment is required.
Experience in Fragrances and Cosmetics would be beneficial.
A minimum of three years' experience managing and motivating store teams
Utilizing reporting to effectively manage delivery to key store targets.
REPORTING LINES
Reports to: National Operations and Sales Manager
Direct reports:
Store Teams (as per designated area)
Store Supervisors
Second in Charge
Shop Assistants