Assistant Executive Housekeeper at Hyatt

About The Role


The Assistant Executive Housekeeper supports the Executive Housekeeper in managing all housekeeping operations to ensure the highest standards of cleanliness, hygiene, and guest satisfaction in line with Hyatt brand standards. This role supervises housekeeping staff, coordinates daily activities, and ensures efficient departmental operations .


Key Responsibilities
Operational Duties


Assist in overseeing daily housekeeping operations, including guest rooms, public areas, and back-of-house areas.
Ensure all rooms and public spaces meet Hyatt cleanliness and presentation standards.
Conduct regular inspections of guest rooms, corridors, and service areas.
Monitor room status updates and coordinate with the Front Office for room availability.


Staff Supervision & Training


Supervise housekeeping team leaders, room attendants, and public area attendants.
Assist in staff scheduling, duty rosters, and shift planning.
Train, coach, and mentor team members to maintain high performance.
Ensure staff compliance with grooming and hygiene standards.


Quality Control & Guest Experience


Handle guest requests and complaints promptly and professionally.
Ensure VIP rooms and special requests are prepared according to standards.
Maintain high levels of guest satisfaction through attention to detail.


Inventory & Cost Control


Assist in managing housekeeping inventory, linen, and supplies.
Monitor usage of cleaning materials to control costs.
Support procurement and stock control processes.


Health, Safety & Compliance


Ensure compliance with health, safety, and sanitation standards.
Implement Hyatt policies on fire safety, emergency procedures, and hygiene.
Conduct regular safety inspections and training.


Administrative Duties


Maintain housekeeping records, reports, and checklists.
Assist in budgeting and forecasting for the department.
Coordinate with maintenance for repairs and upkeep.


Qualifications


Diploma or Degree in Hospitality Management or related field.
Minimum of 3 - 5 years housekeeping experience in a hotel, with at least 1 - 2 years in a supervisory role.
Strong leadership and team management skills.
Good communication and interpersonal abilities.
Attention to detail and high standards of cleanliness.
Knowledge of housekeeping management systems (PMS).
Ability to work flexible hours, including weekends and holidays.