Laundry Manager at Hyatt

About The Role


The Laundry Manager is responsible for overseeing the entire laundry operations, ensuring efficient cleaning, processing, and distribution of hotel linens, uniforms, and guest laundry in accordance with Hyatt brand standards. The role ensures quality service delivery, cost control, and proper maintenance of laundry equipment .


Key Responsibilities
Operational Management


Manage daily laundry operations, including washing, dry cleaning, pressing, and finishing.
Ensure timely processing and delivery of guest laundry, staff uniforms, and hotel linens.
Maintain high standards of cleanliness, hygiene, and fabric care.
Monitor workflow to ensure efficiency and productivity.


Quality Control


Inspect finished laundry items to ensure quality standards are met.
Ensure proper handling of delicate fabrics and guest garments.
Address and resolve guest complaints related to laundry services promptly.


Staff Supervision & Training


Supervise laundry supervisors, attendants, and linen room staff.
Prepare staff schedules, duty rosters, and shift assignments.
Train employees on laundry procedures, equipment use, and safety standards.
Ensure staff adhere to grooming and hygiene standards.


Inventory & Cost Control


Manage inventory of linens, uniforms, chemicals, and laundry supplies.
Monitor usage of detergents and chemicals to minimize waste and control costs.
Conduct regular linen and uniform stock counts.
Assist in budgeting and cost management.


Equipment Maintenance


Ensure all laundry equipment is in good working condition.
Coordinate preventive maintenance and repairs with the Engineering department.
Maintain records of equipment servicing and breakdowns.


Health, Safety & Compliance


Ensure compliance with health, safety, and environmental regulations.
Enforce proper handling and storage of chemicals.
Implement fire safety and emergency procedures.


Administrative Duties


Maintain operational records, reports, and documentation.
Prepare daily, weekly, and monthly performance reports.
Coordinate with Housekeeping and Front Office for linen and guest needs.


Qualifications


Diploma or degree in Hospitality Management or related field preferred.
Minimum 3 - 5 years of experience in hotel laundry operations, including managerial or supervisory experience.
Previous experience in an international hotel brand (Hyatt preferred).