Job Description
Assist in managing daily housekeeping operations, including staff scheduling and task allocation
Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to maintain cleanliness standards
Coordinate with other departments to ensure smooth operations and prompt resolution of guest requests
Oversee inventory management of cleaning supplies and linens
Train and mentor housekeeping staff on proper cleaning techniques and customer service standards
Implement and maintain health and safety protocols in line with local regulations and company policies
Assist in developing and implementing strategies to improve operational efficiency and guest satisfaction
Handle guest complaints and feedback professionally and efficiently
Participate in budget planning and cost control measures for the housekeeping department
Support the Executive Housekeeper in administrative tasks and reporting
Monitor staff performance metrics and conduct regular evaluations to ensure quality standards are met
Manage housekeeping technology systems and software for scheduling, inventory tracking, and reporting
Coordinate with external vendors and suppliers to ensure timely delivery of cleaning materials and equipment
Respond to emergency situations and incidents, ensuring proper documentation and reporting procedures are followed
Qualifications
Proven experience in housekeeping management.
Strong organizational and leadership skills with the ability to manage and motivate a diverse team
Excellent communication skills in English, both verbal and written
Proficiency in hospitality management software and MS Office suite
In-depth knowledge of housekeeping operations, cleaning techniques, and quality standards
Understanding of inventory management and cost control principles
Familiarity with health and safety regulations in the hospitality industry
Strong problem-solving skills and ability to make decisions under pressure
Customer-focused mindset with a commitment to delivering exceptional guest experiences
Ability to work flexible hours, including weekends and holidays
Multilingual abilities