Assistant Housekeeping Manager

Job Summary The Assistant Housekeeping Manager supports the Housekeeping Manager in the effective management of all housekeeping operations. The position is responsible for maintaining exceptional standards of cleanliness, hygiene, guest service, productivity, and departmental performance while providing leadership, training, and operational support to the housekeeping team. Key Responsibilities Assist the Housekeeping Manager in planning, organizing, and managing daily housekeeping operations. Supervise housekeeping supervisors and ensure effective management of housekeeping attendants and support staff. Review daily occupancy, arrivals, departures, VIP movements, special requests, and operational priorities. Coordinate room assignments and staffing levels according to business requirements. Conduct regular inspections of guest rooms, public areas, back-of-house areas, linen rooms, and other assigned areas. Ensure that all rooms and public areas consistently meet the property's cleanliness, hygiene, presentation, and maintenance standards. Monitor room status and ensure timely communication with Front Office. Assist in developing and implementing departmental SOPs, cleaning schedules, checklists, and quality standards. Coach, train, and develop housekeeping supervisors and attendants to improve service quality and productivity. Monitor employee attendance, performance, grooming, discipline, and adherence to company policies. Assist with recruitment, onboarding, performance evaluations, disciplinary processes, and staff development where required. Monitor departmental inventories, including linen, amenities, cleaning chemicals, guest supplies, uniforms, and equipment. Assist with budgeting, cost control, purchasing, and effective utilization of housekeeping resources. Monitor chemical usage and ensure appropriate storage, handling, and disposal procedures. Coordinate with Engineering/Maintenance regarding room defects, preventive maintenance, repairs, and out-of-order rooms. Work closely with Front Office to prioritize room cleaning and ensure efficient room turnaround. Coordinate with Laundry, Security, Food & Beverage, and other departments on operational matters. Handle escalated guest complaints and housekeeping-related service recovery issues professionally. Ensure proper implementation of lost and found, key control, guest privacy, and security procedures. Monitor health, safety, sanitation, fire prevention, and environmental standards within the department. Support inspections, audits, quality assurance programs, and management reviews. Analyze housekeeping performance indicators such as productivity, room turnaround, guest feedback, supply consumption, and departmental costs. Prepare and review housekeeping reports and provide relevant operational information to the Housekeeping Manager. Act on behalf of the Housekeeping Manager when required. Assist in planning deep-cleaning, preventive maintenance, seasonal projects, and special events. Ensure departmental policies and company standards are consistently implemented. Perform other duties assigned by the Housekeeping Manager or General Manager. Qualifications and Experience Diploma or Bachelor's Degree in Hospitality Management, Hotel Management, or a related field. 3 - 5 years of housekeeping experience, preferably within a hotel or upscale hospitality environment. Previous supervisory or management experience in housekeeping is required. Strong knowledge of hotel housekeeping operations, room standards, hygiene, laundry, linen control, and cleaning procedures. Good knowledge of health and safety requirements. Strong leadership, communication, organizational, and problem-solving skills. Proficiency in basic computer applications and hotel/property management systems is an advantage. Ability to work flexible hours, including weekends and public holidays. Key Competencies: Leadership and people management Operational planning Quality assurance Guest service excellence Cost and inventory control Problem-solving and decision-making Staff training and development Communication and coordination Attention to detail Performance management Professionalism and integrity Ability to work under pressure