Key Responsibilities
The total management of all the activities of the shifts in card personalization
Planning the operation of the unit in conjunction with the Shift leads.
Responsible for the management of all shift leads
Responsible for the productivity and efficiency of the unit in terms of number of cards to be delivered per hour, per shift, per day, and per week as approved by the Management from time to time.
Ensuring that your machine is always working at optimum capacity and efficiently at all times in conjunction with the Maintenance and Engineering department.
Ensure Personalization and mailing of various bank cards-VERVE Debit and Prepaid cards, MasterCard Credit or Debit card.
Ensure printing of Combo scheme cards as requested by the client.
Ensure regular maintenance is carried out all PERSO Machines.
Ensure strict adherence to the Quality Control Procedures.
Prompt resolution of all customer related issues.
Technology research.
Develop monthly reports of staff performance.
Develop monthly Personalization reports.
Liaise with Electronic Payplus Limited's partners and association companies as the situation requires.
Liaise with Delivery unit to ensure timely deliveries within stipulated time as stated in the SLA.
Ensure Shredding of data after successful delivery notification from the Delivery team.
Ensure filling of Shredded Register immediately Shredding is done.
Send notification of data destruction to customers immediately shredding is completed.
Ensure weekly meetings/trainings hold and are communicated to Production staff.
Full compliance with the Standard Operating Procedure and Information Security Policy.
Ensure all Electronic Payplus Limited's resources in his possession are properly taken care of.
Handles all Administrative duties of the production department and must ensure that the card request and delivery forms are filed appropriately in the right locations.
Must ensure that all production staff comply with requirements for job movement register and other document completion
Any other role as may be directed by the Head Production.
Must have worked in a similar environment or have worked within the personalization environment for at least 3 Years and with good knowledge of computer.
Male candidates preferred.
Skills:
Confidence
Excellent technical skills
Organisational skills
Planning skills
Interpersonal skills
Communication skills
Problem solving skills
Teamworking skills
Attention to details
Understanding of the code, specification and regulations related to the payment card industry
IT skills.