About the Role
We are seeking highly motivated, skilled and experienced people to join our team.
As the Associate-Installers Coordinator you will ensure that every inverter sold is installed correctly, safely and on time by managing the full installer ecosystem in-house techs, certified contractors, and dealer technicians.
You are the link between Sales promises and Customer satisfaction.
No installation, no revenue recognition. No quality installation, no referrals.
What you would be expected to do
Installer Network Management:
Recruit, onboard, and certify in-house and 3rd party installers across your region
Maintain engaged roster of certified installers per state/LGA with coverage maps
Run background checks, validate tools, and issue company ID/certification cards
Manage installer contracts, rate cards, and SLA compliance.
Job Scheduling & Dispatch:
Receive installation requests from Sales/CRM daily; prioritize by customer type, SLA, and geography
Assign jobs to installers based on skill level, location, and workload — minimize travel time/cost
Use dispatch app/WhatsApp group to confirm job acceptance within 2 hours
Track job status: Assigned → En route → On-site → Completed → Customer sign-off
Escalate delays to Sales + Customer Care before customer complains.
Quality Assurance & Standards:
Enforce company installation SOP: cable sizing, earthing, battery racking, labelling, neatness
Conduct random site audits: 10% of jobs per installer monthly. Use photo/video checklist
Fail/retrain installers with >2% callback rate. Maintain "blacklist" for repeat offenders
Sign off commissioning reports before jobs are closed in system
Ensure COC/compliance docs are filled for warranty validity
Training & Certification:
Run monthly refresher training with Technical Trainer: new inverter models, common faults, safety
Certify dealer technicians to handle basic installs and reduce reliance on your team
Update installers on firmware changes, app setup, and monitoring platform onboarding
Maintain skills matrix: who can do 1kVA vs 20kVA 3-phase vs C&I systems.
Customer & Sales Interface:
Be the "single throat to choke" for Sales when customers ask "when will my installer come?"
Manage customer expectations: communicate delays, reschedule, handle site-not-ready issues
Debrief Sales on site Obstacles: roof too weak, load higher than quoted, customer bought wrong cables
Assist Sales with pre-sales site assessments for complex/C&I deals.
Materials & Logistics:
Coordinate with Warehouse to ensure installer kits: cables, lugs, breakers, conduit go out with jobs
Track tool calibration, safety gear PPE compliance, and vehicle readiness for in-house team
Reconcile materials used vs BOM per job. Flag wastage/pilferage.
Reporting & Improvement:
Own KPIs: Installation TAT, First-Time-Right Rate, Callback %, Customer CSAT on installation.
Submit weekly dashboard: jobs done, pending, average TAT by state, top installer performers.
Examine callbacks: feed top 3 failure modes to Training + Product teams
Optimize routing to cut installer fuel cost and improve jobs/day.
You might be a strong candidate if you
3+ years in field operations, installation coordination, or technical supervision
Technical background: BSC/HND/B.Eng. Electrical, or City & Guilds. Basic knowledge of AC/DC power and AC SPD and DC SPD on a solar inverter
Experience managing technicians/artisans — you've told someone to redo ugly conduit before
Used to high-volume ops: 20+ jobs/day across multiple teams
Good admin: Excel/Google Sheets, WhatsApp Business, basic CRM/dispatch tools
Valid driver's license + comfortable on site: roofs, ceiling.