What will you do?
At MiWay, our purpose is to enable people to live their way. We understand that life is not just about "things" - but the meaning that those things bring to your life. We believe that technology and innovation have infinite possibilities when it's inspired by humans... by you.
This is why we focus on our clients' needs; finding new ways to simplify their lives and how they do things. We give them products, services and solutions that enable them to live and enjoy life on their own terms - in their own way.
Agile values and principles are strongly embedded in our culture and they are at the core of how we make decisions and how we approach adding value within the company.
We are looking for a talented, passionate Automation Engineer to design, build, and maintain our next generation of intelligent automation. You will not just build bots; you will create integrated ecosystems where AI-driven agents (Copilot) interact with customers or employees, trigger complex back-office RPA processes, and use Genesys Cloud Work Automation to orchestrate tasks across the enterprise, directly impacting the success of the employee experience and operational efficiency.
The ideal candidate will move beyond simple task automation to design world-class, end-to-end solutions within a cross-functional Agile team. In order to achieve world-class solutions, we require team members to be open and comfortable with active participation in reviewing solutions, supporting production applications to maintain its stability and have a good problem-solving approach to understand and solve a wide range of issues.
We are all professionals sharing the same purpose and we hold each other accountable so we can support and grow each other.
What will make you successful in this role?
Minimum Qualification Required
Matric
Relevant IT degree/diploma
UIPATH RPA Developer Certification
Microsoft Certified: Power Platform Developer Associate or specific Copilot Studio training/certification.
Genesys Cloud Certification (Professional or Associate) is a strong advantage.
Minimum Experience
2+ years of development exposure and/or experience
Hands-on experience building, testing, and deploying bots in Microsoft Copilot Studio (formerly Power Virtual Agents).
Proven experience with UiPath.
Deep understanding of Microsoft Power Platform (Power Automate, Power Apps, Dataverse).
Working knowledge of SQL, APIs, AD beneficial
Working knowledge/understanding of Workflow process development
Deliverables include, but will not be limited to
Intelligent Agent Development: Design and configure Microsoft Copilot Studio agents to handle complex queries and trigger automated workflows via Power Automate.
Advanced RPA Engineering: Develop robust, scalable UiPath automation solutions for high-volume back-office processes, ensuring error handling and security standards are met.
AI Integration: Leverage AI Builder and Copilot capabilities to extract data from unstructured documents and feed it into RPA pipelines.
Performance Optimization: Monitor and tune the performance of the automation stack, providing technical support for integrated AI/RPA solutions.
Technical Documentation: Maintain high-quality documentation for solution architectures, bot logic, and integration flows.
Competencies Required
The ability to decide when to use RPA (UI-based) vs. API-based automation vs. AI-driven Agent interfaces.
Ability to translate technical automation logic into business value for stakeholders.
Strong time management skills and the ability to be self-directed when needed
Experience working in cross-functional teams with a passion for collaboration
Solution-driven with the ability to adapt to change
Readiness to live the MiWay values, namely: Accountability, Attitude, Energy, Freedom & Professionalism
Innovative thinker with a customer centric mindset and the ability to build relationships.