Automobile Service Technician/ Coordinator at Simba Group

Responsibilities
Service Operations:


Coordinate daily service activities for 2W & 3W across workshops and service points.
Schedule preventive maintenance, repairs, and warranty jobs.
Monitor job cards, turnaround time (TAT), and service completion status.
Ensure adherence to OEM and company service standards.


Workshop & Technician Coordination:


Liaise with service technicians and workshop supervisors to allocate jobs efficiently.
Track technician productivity and escalate service delays where necessary.
Support technical teams with service documentation and process compliance.


Spare Parts Coordination:


Coordinate spare parts requirements for routine servicing and repairs.
Track parts usage and ensure proper documentation for issued parts.
Work with parts/store teams to minimize service downtime due to stock shortages.


Customer Service & Warranty:


Act as a point of contact for service-related customer issues and escalations.
Ensure proper handling and documentation of warranty claims.
Follow up on customer complaints and ensure timely resolution.


Reporting & Documentation:


Maintain accurate service records, job cards, and service reports.
Prepare daily, weekly, and monthly service performance reports.
Track service KPIs including turnaround time, repeat repairs, and customer feedback.


Compliance & Safety:


Ensure compliance with safety procedures, workshop rules, and quality standards.
Support audits, inspections, and continuous improvement initiatives.