Branch Manager

About the Role Are you an experienced banking professional with a proven track record in branch leadership, business development and customer relationship management? Join Habib Bank AG Zurich (Kenya) as a Branch Manager. where you will lead branch operations, drive business growth, achieve key banking targets and ensure exceptional customer service. This position will report to the Head of Distribution Required Qualifications Bachelor's degree in Institute of Banking Diploma or related qualification from a top reputable university, with a minimum CGPA of 3.0 Minimum 5 years of experience in bank branch management, with solid knowledge of banking and financial Qualifications & Skills Professional banking and finance certifications are required Strong communication, relationship management. strategic management & People Management skills Strong communication, problem solving and analytical skills Key Responsibilities Lead branch operations to ensure smooth service, strong controls and great customer experience. Drive branch targets across revenue, profitability, deposits, lending and transactions. Grow customer base by acquiring new clients and expanding market presence. Deepen existing relationships through cross-selling and tailored banking solutions for Retail, SME and Corporate clients. Monitor performance, close gaps and take action to improve business results. Lead, coach and motivate the team to achieve targets with professionalism and accountability. Ensure full compliance with Head Office policies and Central Bank of Kenya regulations. Manage branch cash, vault, records and assets with proper controls. Build strong relationships with key customers and stakeholders to support retention and growth. Spot market trends and turn them into growth opportunities for the branch.