Job Description
A leading technology-driven organisation is seeking an experienced Business Analyst to support business optimisation, process improvement, and digital transformation initiatives across the business
The successful candidate will work closely with operational and executive teams to analyse business processes, improve efficiencies, support automation initiatives, and deliver actionable business insights
Key Responsibilities
Analyse and improve operational workflows and business processes
Identify opportunities for automation and AI-driven improvements
Develop dashboards, reports, and performance metrics
Gather and document business requirements and process flows
Support data governance, reporting accuracy, and system enhancements
Collaborate with cross-functional teams and stakeholders
Assist with digital transformation and change management initiatives
Requirements
4+ years' experience in Business Analysis, Process Improvement, or similar roles
Relevant tertiary qualification in Business, IT, or related field
Strong analytical and problem-solving abilities
Experience with process mapping, automation, and data analysis tools
Exposure to ERP, CRM, cloud, or analytics platforms advantageous
Experience within ICT, telecommunications, or technology-focused environments beneficial
Skills & Competencies
Strong communication and stakeholder management skills
Ability to translate complex data into practical business insights
Highly organised and detail-oriented
Ability to work across multiple business functions
Strong reporting and presentation skills