Business Banker: Merchant Services at Capitec Bank

Purpose Statement


To build, maintain and optimise effective client relationships by providing excellent client service through engagement and consultation with existing clients including installation, after sales support and training on products.
To contribute to the overall profitability of Business Bank by promoting and selling Business Bank and merchant products to new and existing clients.


Experience
Min:


At least 2-3 yrs. proven experience in a CRM environment with responsibility for, or exposure to cross and upselling.
Proven experience in identifying sales or business opportunities and/or customer needs and providing solutions for these.
Building and developing a client base across a geographic area.
Experience in a FMCG, banking or retail environment


Ideal:


Providing on-site support and training to external clients
Providing on-site technical support/client support within a retail/sales environment
Cold-calling/external sales experience in a merchant acquiring environment, generating own selling opportunities


Qualifications (Minimum)


Grade 12 National Certificate / Vocational


Qualifications (Ideal or Preferred)


Bachelor's Degree in Commerce or Marketing


Knowledge
Minimum:


Commercial, economic, SME landscape (esp. in the relevant geographic area)
Sales and sales optimisation techniques & principles
Commercial/business know how (how businesses work.)
Client relationship management principles
Engagement/conflict management practices
Performance culture


Ideal:
Knowledge and understanding of:


Business banking landscape, product knowledge
Payment solutions environment (merchant services)
Stock control
POS Solutions
Capitec Bank Acquiring product knowledge


Skills


Influencing Skills
Planning, organising and coordination skills
Communications Skills
Commercial Thinking Skills
Interpersonal & Relationship management Skills
Negotiation skills
Computer Literacy (MS Word, MS Excel, MS Outlook)


Conditions of Employment


Clear criminal and credit record
A valid driver's license and own vehicle is required as an inherent operational requirement of the job