Job Summary
The Business Manager is responsible for the overall commercial, operational, and brand performance of the luxury perfume store. This role ensures profitability, a premium customer experience, strong team performance, inventory integrity, and strict adherence to luxury retail standards.
Key Responsibilities
Business & Financial Management:
Drive revenue growth and profitability in line with business targets.
Prepare and manage budgets, sales forecasts, and cash flow.
Monitor daily, weekly, and monthly sales performance and KPIs.
Oversee pricing, promotions, discounts, and margin control.
Ensure accurate sales reporting, reconciliations, and financial records.
Store Operations & Controls:
Oversee daily store operations to ensure seamless service delivery.
Implement and enforce standard operating procedures (SOPs).
Ensure compliance with internal controls, security measures, and loss prevention standards.
Supervise stock handling, storage, and display of luxury fragrances.
Ensure store aesthetics consistently reflect premium brand positioning.
Inventory & Vendor Management:
Manage inventory planning, ordering, replenishment, and stock audits.
Maintain optimal stock levels, minimizing stock-outs and overstocking.
Liaise with suppliers, distributors, and brand partners.
Track product performance, including slow-moving items and best sellers.
Sales & Customer Experience:
Champion exceptional, personalized luxury customer service standards.
Build and maintain relationships with high-net-worth and repeat clients.
Handle escalated customer concerns with discretion and professionalism.
Implement clientele strategies, loyalty programs, and VIP services.
Ensure comprehensive product knowledge across the sales team.
Team Leadership & Performance Management:
Train, coach, and supervise store staff.
Set performance targets and conduct regular performance reviews.
Foster a professional, polished, and service-oriented culture.
Enforce discipline, grooming, and conduct standards suitable for luxury retail.
Brand Management & Marketing Support):
Ensure brand guidelines and luxury presentation standards are upheld.
Support marketing initiatives, product launches, and in-store activations.
Collaborate on social media, influencer, and customer engagement strategies.
Monitor customer feedback and market trends to inform business decisions.
Reporting & Management Liaison:
Prepare regular operational and performance reports for management.
Provide insights, recommendations, and growth strategies.
Act as the primary point of contact between the store and ownership.
Requirements
Bachelor's degree in Business Administration, Marketing, Retail Management, or a related field.
3 - 5 years' experience in retail management, preferably in luxury, fragrance, beauty, or fashion.
Experience managing high-value inventory and premium clientele is essential.
Strong leadership and people management skills.
Proven experience in luxury retail operations.
Financial acumen and strong numerical skills.
Excellent customer service and interpersonal skills.
High attention to detail and strong organizational ability.
Strong negotiation and vendor management skills.
Ability to work under pressure and manage multiple priorities.
Professional appearance and communication befitting a luxury environment.