Description
We are seeking a Business & Operations Manager who would be positioned as a commercially minded operations leader—not simply an administrative manager., but rather a strategic one connected to sales, client management, design, procurement, production, finance,people and general operations so that jobs are delivered on time, at the right quality, and at the expected margin.
In addition, the successful candidate will also support revenue growth, improve operational efficiency, strengthen customer relationships, control operating costs, and establish systems and processes that enable the business to run smoothly and scale profitably.
Responsibilities
Sales, Business Development & Revenue Growth:
Develop and executesales and business development strategies to grow revenue and market share.
Identify and pursue new corporate, institutional, retail and individual clients.
Develop relationships with key decision-makers and strategic accounts.
Prepare and review quotations, proposals and commercial offers.
Follow up on leads, quotations and prospective business opportunities.
Develop opportunities for repeat business and cross-selling of printing and branding services.
Monitor sales pipeline and ensure adequate conversion of qualified leads.
Work closely with the managementto develop strategic accounts and partnerships.
Monitor market trends and customer needs.
Performance expectations:
Increased revenue.
Improved sales conversion.
Stronger client portfolio.
Increased repeat business.
Operations Management:
Oversee the daily operations of the business and ensure smooth workflow across departments.
Coordinate the movement of jobs from client confirmation through artwork, procurement, production, quality control, delivery and installation.
Monitor production schedules and ensure jobs are completed within agreed timelines.
Identify operational bottlenecks and implement corrective actions.
Ensure adequate coordination of the production teams.
Ensure operational resources are deployed efficiently.
Performance expectations:
Timely delivery of job
Job quality
Efficient cost optimization
Client and Customer Experience:
Maintain strong relationships with existing and prospective clients.
Establish clear expectations regarding specifications, pricing and delivery timelines.
Resolve client complaints and service issues promptly.
Monitor client satisfaction and identify opportunities for improvement.
Develop systems for collecting customer feedback.
Drive repeat business through consistent service quality.
Performance expectations:
Clear communication to customers
Reliable delivery of service
Deliver consistent quality and professional service.
Procurement & Cost Management:
Coordinate procurement of printing materials, branding materials, consumables and other operational requirements.
Ensure procurement is based on approved specifications and budgets.
Maintain a reliable supplier network.
Negotiate competitive pricing and payment terms with suppliers.
Reduce unnecessary procurement costs and production wastage.
Ensure materials are available when required without creating excessive inventory.
Requirements
Bachelor's Degree or HND in Business Administration, Operations Management, Marketing, Management, Industrial Management or a related discipline.
5 - 7 years' relevant experiencein business operations, printing, branding, advertising, production, manufacturing, marketing services or a related environment.
At least 3 years in a supervisory or management position.
Demonstrable experience managing multiple projects/jobs simultaneously.
Experience managing client relationships and commercial activities.
Strong understanding of printing and branding production processes is highly desirable.
Nice to Have
Large-format printing.
Digital and offset printing.
Corporate branding.
Signage and fabrication.
Indoor/outdoor advertising.
Promotional materials.
Event branding.
B2B sales.
Commercial Competecies:
The ideal candidate should demonstrate proficiency in:
Business operations management.
Sales and business development.
Project management.
Production planning.
Job costing & Budget management.
Procurement and supplier management.
Inventory management.
Customer relationship management.
Quality control.