Business Process Analyst at Inkomoko

Key Responsibilities

Business Process Analysis, Design & Optimization


Lead the identification, documentation, analysis, and redesign of end-to-end business processes across Finance, Operations, HR, Procurement, and Program Delivery functions.
Develop current-state ("As-Is") and future-state ("To-Be") process maps using BPMN 2.0 standards and process management best practices.
Identify process inefficiencies, bottlenecks, control gaps, and opportunities for improvement to drive operational excellence, scalability, and standardization.
Support business process reengineering and automation initiatives to improve efficiency and effectiveness.


ERP Transformation & Business Requirements Management


Partner with business stakeholders, project teams, and ERP implementation partners to translate operational requirements into functional business requirements.
Ensure business processes are aligned with ERP capabilities and organizational objectives.
Support ERP design workshops, process validation, User Acceptance Testing (UAT), and implementation activities.
Drive harmonization and standardization of processes to support successful ERP adoption across the organization.


Stakeholder Engagement, Change Management & Adoption


Facilitate workshops, interviews, and cross-functional working sessions to gather requirements and drive process improvements.
Build strong relationships across departments to promote collaboration, alignment, and stakeholder buy-in.
Support change management, communication, training, and adoption activities related to process and system transformations.
Monitor adoption of new processes and recommend corrective actions to ensure sustainable change.


Process Governance, Risk & Compliance


Establish and maintain process governance frameworks, controls, standards, and documentation repositories.
Ensure processes comply with organizational policies, donor requirements, audit standards, and regulatory obligations.
Support identification, assessment, and mitigation of operational and process-related risks.
Collaborate with Finance, Compliance, and Internal Audit teams to strengthen controls and improve process integrity.


Performance Measurement & Continuous Improvement


Define and maintain process KPIs, performance metrics, and operational benchmarks.
Monitor, analyze, and report on process performance, improvement initiatives, and business outcomes.
Develop dashboards, reports, and recommendations to support data-driven decision-making.
Foster a culture of continuous improvement by identifying opportunities for operational excellence and organizational effectiveness.


WHO WE ARE LOOKING FOR

Required Qualifications


Bachelor's degree in Business Administration, Information Systems, Operations Management, Industrial Engineering, or related field
Minimum of 5-7 years' experience in business process analysis, process improvement, ERP implementation support, or operational transformation
Strong experience in process mapping and documentation using BPMN 2.0 methodologies
Experience working on cross-functional operational or systems implementation projects
Strong analytical, documentation, and problem-solving skills
Experience in operational excellence and process governance.


Preferred Qualifications


Experience working within NGOs, social enterprises, consulting firms, or multi-country organizations
Familiarity with ERP systems such as Odoo, Microsoft Dynamics 365, Oracle NetSuite, SAP, or similar platforms
BPM, Lean Six Sigma Green Belt, ABPMP, CBAP, PMI-PBA, or related certifications are an added advantage
Exposure to workflow automation, systems integration, or digital transformation initiatives
Experience supporting Finance, Procurement, HR, or Operations process transformation projects.
Experience leading business process reengineering, ERP harmonization, and enterprise transformation initiatives within multi-country organizations.


Key Competencies


Strong analytical and critical thinking skills
Excellent stakeholder engagement and facilitation skills
Strong written and verbal communication skills
High attention to detail and documentation quality
Ability to manage multiple priorities in a fast-paced environment
Change management and an adaptability mindset
Strong organizational and time management skills
Ability to influence and collaborate across teams and leadership levels
Results-oriented with a continuous improvement mindset
Demonstrates integrity, professionalism, and accountability.


We are looking for someone who;


Instills Trust - Follows through on commitments, builds credibility by being direct and truthful, and shows genuine care for staff members.
Acts with Courage - Steps up to address difficult issues and speaks openly with bravery; takes the initiative to pursue new opportunities; takes full ownership of one's own work.
Makes Informed Decisions - Seeks relevant data and input when needed, takes appropriate action within their area of responsibility, and knows when to escalate issues or seek guidance.
Drives simplification and operational excellence.
Balances standardization with practical business realities.


Benefits

WHAT YOU'LL GET

This role is inside a high-growth, mission-driven social enterprise. By joining, you'll access:


Competitive salary, and potential Performance-based bonus
Incredible company culture, with opportunities for learning and growth
Diverse colleagues across the region, and policies that demonstrate commitment to equity and inclusion
Ability to make a significant social impact to your community
Health insurance for self and family
Staff savings and provident fund, negotiated bank rates for long-term employees
Generous annual leave, parental leave, and sabbatical options.