The Business Unit Manager (North & East Region) is responsible for overseeing and driving the overall performance, growth, and operational efficiency of the business across assigned regions. The role ensures effective execution of business strategies, achievement of sales and operational targets, strong team leadership, and excellent customer experience across all locations within the North and East.
Key Responsibilities:
Regional Business Performance
Drive revenue growth and profitability across the North & East regions
Develop and execute regional business plans aligned with company objectives
Monitor key performance indicators (KPIs) and ensure targets are consistently met
Identify growth opportunities and expansion potential within the regions
Operations Management
Oversee daily operations across all outlets/branches within the assigned regions
Ensure operational efficiency, consistency, and adherence to company standards
Monitor supply chain, inventory levels, and distribution effectiveness
Ensure timely resolution of operational challenges
Team Leadership & People Management
Lead, supervise, and develop regional teams and outlet managers
Conduct performance reviews and implement development plans
Ensure proper staffing, training, and engagement of employees
Foster a high-performance and accountable work culture
Sales & Customer Experience
Drive strong sales performance across all locations
Ensure excellent customer service standards are maintained
Monitor customer feedback and implement improvement initiatives
Support marketing and promotional activities within the region
Financial & Cost Management
Manage regional budgets and ensure cost efficiency
Monitor expenses and support profitability targets
Ensure proper financial reporting and accountability across units
Compliance & Reporting
Ensure compliance with company policies, procedures, and standards
Submit regular operational and performance reports to management
Ensure health, safety, and regulatory compliance across all locations
Stakeholder Management
Liaise with internal departments (HR, Finance, Supply Chain, Marketing)
Manage relationships with external partners, vendors, and key stakeholders
Qualifications
Bachelor's degree in Business Administration, Management, or related field (MBA is an advantage)
5 - 8 years' experience in operations, retail, QSR, FMCG, or multi-unit management
Proven experience managing teams across multiple locations or regions
Strong understanding of business operations, sales, and customer service
Excellent leadership and decision-making skills
Key Skills & Competencies:
Strong leadership and people management
Strategic thinking and execution focus
Results-oriented and performance-driven mindset
Excellent communication and negotiation skills
Problem-solving and analytical ability
Ability to work under pressure and manage multiple priorities