Employment Type: Full-time (On-site and Shift-based)
Job Responsibilities
Manage relationships with customers to maintain overall customer growth.
Leverage relationships with the customer to qualify leads and help facilitate cross-sell and up-sell opportunities.
Be a spokesperson for the brands
Maintain high customer satisfaction.
Be the voice of the customer back to our Product organization, communicate trending customer feedback and ideas.
Telemarketing (staff is expected to cross-sell and upsell with targets given every month.
Inbound calls
Outbound calls
Email Resolution
Response to live chat (WhatsApp).
Be the first point of escalation for response to all our social media pages, escalated by the digital marketer.
Requirements
OND / HND / B.Sc Degree
Minimum of 2 years' Experience as a Call Centre Agent.
Exceptional professional communication skills.
Strong administration, analytical and organizational skills, with a systematic approach to problems.
Strong networking & relationship-building skills.
Self-driven, able to work independently as well as a good team player.
Salary
N120,000 monthly Gross + HMO + Pension.