Main Function
The Cashier is responsible for handling customer transactions accurately, managing cash and electronic payments, and ensuring smooth checkout operations.
The role supports customer service delivery by maintaining professionalism, accuracy, and financial integrity.
The ideal candidate must be honest, detail-oriented, and able to work efficiently in a fast-paced environment.
Responsibilities
Transaction Handling:
Process customer payments accurately (cash, POS, transfers).
Issue receipts and ensure correct change is given.
Handle refunds and voids according to company procedures.
Cash Management:
Balance cash at the beginning and end of each shift.
Maintain proper cash records and transaction logs.
Report discrepancies immediately.
Customer Service:
Greet customers politely and assist with inquiries.
Handle customer complaints professionally.
Maintain a positive brand image.
System & Record Keeping:
Operate POS systems correctly.
Maintain daily transaction reports.
Ensure proper documentation of sales.
Security & Compliance:
Prevent fraud and theft.
Follow company cash handling policies.
Maintain confidentiality of financial information.
Experience / Qualification
Minimum of SSCE; OND/HND is an advantage.
1 - 3 years experience as a Cashier or in a similar role.
Experience in retail or hospitality is preferred.
Competencies / Skills:
Strong numerical and attention-to-detail skills.
Basic computer and POS system knowledge.
Good communication and customer service skills.
Ability to work under pressure.
High level of honesty and integrity.
Behavioural Qualities / Other Competences:
Reliable and trustworthy.
Calm and professional.
Well-groomed and presentable.
Responsible and disciplined.