Cashier

Job Purpose

• To ensure efficient and accurate receiving all transaction both for outpatient and inpatient with an aim of creating revenue for the hospital.

Key Responsibilities

• Ensure there is proper and documented handover during shift change for accountability.
• Ensure there is enough money for change before starting the shift.
• Confirm the authenticity of all money received from clients to avoid receipt of fake money.
• Calculate cash in the view of the client to ensure there is transparency and clients don't allege theft.
• Ensure accuracy in calculation of money on receipt and issuance to ensure cash at hand always reconciles with system records.
• Ensure issuance of accurate and genuine receipts to clients.
• Report any losses or excesses immediately they happen or are identified.
• Ensure reconciliation of cash at hand and system is done at the end of every shift and status report forwarded to Head cashier.
• Report any discrepancies identified from reconciliation exercises to the Head Cashier.
• Ensure the cashiering area is always secured and safe.
• Inform the Head Cash when cash collected gets to the agreed threshold.
• Ensure proper maintenance of necessary records.
• Any other duties allocated.

Key Performance Indicators

• Authenticity of cash received.
• Accuracy of handover
• Accuracy of reconciliation exercises.
• Turnaround time in customer service.
• Customer satisfaction.
• Adherence to set standard operating procedures.

Qualifications and Experience

• Diploma in Accounting or a related field.
• KATC/ATC Certificate.
• Minimum of 2 years' experience in a similar role.
• Knowledge of the healthcare industry.
• Excellent communication skills.
• Experience handling large volumes of cash and familiarity with different modes of payment.
• Knowledge of bookkeeping and cash office policies and procedures.
• High level of integrity, accuracy, and speed in handling transactions.
• Ability to work under pressure and meet deadlines.
• Flexibility to work different shifts as required
• Maintains effective communication and working relationships with Finance Head, Billing Office, and Accounts Office.