Key Responsibilities
Regulatory & Business Conduct
Display exemplary conduct and live by the Group's Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Local Regulator: Kenya Central Bank
Key stakeholders
Internal
Branch Manager
Branch Operations Manager
Universal Bankers
ATM Services
Voice & Virtual team
Internal Auditors
Senior Universal Bankers
Relationship Managers
External
Customers (Current and Potential)
Other Responsibilities
Embed Here for good and Group's brand and values in WRB Kenya
Perform any other duties as assigned by the Team Manager
Skills and Experience
Customer Service Skills
Good understanding of bank's operational processes
Working knowledge of core banking systems
Good understanding of bank's operational processes.
Good understanding of the Bank's products.
Good understanding of the Banks Digital platform capabilities
Qualifications
Education: University Degree
Certifications: CISI certification would be an added advantage