Key Responsibilties
The Client Service Lead is responsible for managing, nurturing, and expanding all client relationships, ensuring the delivery of high-quality campaigns, and aligning D & A services to meet the client's marketing objectives.
You will serve as the primary point of contact for clients, managing communications and expectations, while leading the team to drive seamless project execution
Client Relationship Management:
Act as the primary liaison between the agency and clients, ensuring satisfaction and fostering long-term partnerships.
Understand client business objectives, brand, and industry trends to provide informed and strategic advice.
Proactively identify opportunities for account growth and cross-sell agency services.
Campaign Strategy & Execution:
Collaborate with clients to define campaign goals and deliverables.
Lead creative team to ensure timely and successful campaign delivery.
Oversee the creation of campaign reports and adherence to campaign schedules and budgets.
Review and provide feedback on creative and media assets to ensure alignment with client expectations and brand guidelines.
Team Leadership:
Manage and mentor the brand managers and other client service team members, promoting a collaborative, high-performance culture.
Provide clear direction, support, and constructive feedback to team members.
Facilitate training sessions or workshops to upskill the team on industry best practices, new tools, and client engagement strategies.
Financial Management:
Oversee project budgets, ensuring campaigns stay within budget and are completed on time.
Work with the finance department to manage billing and payment processes, minimizing discrepancies and delays.
Collaborate with finance to track account profitability and recommend actions to improve efficiency and revenue.
Performance Analysis & Reporting:
Monitor campaign performance, conducting post-campaign evaluations and compiling performance reports.
Present insights and recommendations to clients, highlighting successes and areas for improvement.
Use data analytics and feedback to refine future campaign strategies in collaboration with the acquisition team.
Key Performance Expectations (KPEs)
Build and maintain strong client relationships, ensuring satisfaction and long-term partnerships.
Understand client business objectives and provide strategic advice that drives value.
Proactively identify growth opportunities and cross-sell agency services.
Lead campaign strategy and execution, ensuring timely delivery within budget and aligned with client expectations.
Oversee and mentor the client service team, fostering collaboration, performance, and professional growth.
Manage project budgets, billing, and account profitability in collaboration with finance.
Monitor and report campaign performance, providing insights and recommendations for continuous improvement.
Qualifications
Interested candidates should possess a Bachelor's Degree with 3 - 5 years experience.