Client Services Manager - Sandton at Catch

ROLE OVERVIEW


As a Client Services Manager, you are the operational backbone of your client accounts. You will be the trusted point of contact for day-to-day queries, ensuring every shipment is compliant, every document is accurate, and every client feels looked after.
You will work across compliance, operations, and client service simultaneously — bringing calm, clarity, and precision to a fast-moving global environment. You will work in close partnership with a Client Success Manager, sharing responsibility for a portfolio of mid-market and enterprise technology clients.
While your CSM counterpart focuses on commercial growth, your focus is on service excellence — ensuring the operational and compliance foundations that underpin every client relationship are rock solid.
The Client Services Manager and Client Success Manager work as a paired unit on shared accounts. One drives growth and commercial decisions; the other ensures flawless delivery and compliance. Both are client-facing — the difference is focus, not seniority.


KEY RESPONSIBILITIES

Key responsibilities include:

Compliance & Regulatory Oversight


Ensure all client shipments meet import and export regulations across relevant jurisdictions. Stay across compliance requirements and flag risks before they become problems.


Day-to-Day Client Contact


Serve as the primary operational point of contact for your clients. Respond to queries with accuracy and speed, building trust through reliability and deep product knowledge.


Documentation & Accuracy


Own the accuracy of customs documentation, shipping records, and compliance paperwork across your accounts. The detail is your domain.


Operational Issue Resolution


Identify, escalate, and resolve service issues in close collaboration with Account Managers and the Compliance team. Keep clients informed and confident throughout.


REQUIREMENTS:


The ideal candidate will possess the following:


Qualifications & Experience


Excellent academic results (matric and university transcripts required).
Professional degree preferred — BCom, LLB, or equivalent.
Minimum 2 - 3 years of experience in a compliance, operations, or client-facing role.
Exposure to international trade, logistics, or customs is advantageous.


Experience & Skills


Strong communicator who builds trust through clarity and consistency.
Highly organised with a methodical, process-driven approach.


Personal Attributes


Exceptional attention to detail — you spot what others miss.
Calm under pressure with the ability to manage competing priorities.
Curious and independent thinker who takes ownership of problems.