Are you passionate about delivering exceptional services online? Do you thrive in a fast-paced, digital-first environment? PayJustNow, South Africa's leading "Buy Now, Pay Later" platform, is looking for a Digital Customer Service Agent to join our growing support team.
What You'll Do:
Handle inbound customer queries via live chat and email, delivering fast, friendly, and accurate responses.
Troubleshoot issues and offer clear, solution-focused support.
Work closely with internal teams (tech, sales, and finance) to resolve complex queries.
Meet daily productivity and quality targets in line with SLAs.
Identify and report common customer pain points to improve our processes.
What We're Looking For:
NQF 4 / Matric is essential
2+ year experience in digital customer service (chat and email support are both essential).
1+ year experience working with Freshchat, Freshdesk or a familiar CRM
Tech-savvy and able to navigate multiple platforms at once.
A fast learner and self-starter - we need someone who can hit the ground running.
Strong written communication skills with excellent grammar and tone.
Proven ability to multitask and remain calm under pressure.
Flexible and adaptable to a changing, scale-up environment.
Bonus Points If You Have:
Exposure to tools like Zendesk, or Intercom.
Exposure for fintech, e-commerce, or digital payments.
Familiarity with CRM systems and ticketing workflows.