Job Context
Servest is a world class business which is innovative and a leader in the Integrated Facilities Management Industry. The company offers an innovative environment that will accelerate your development and skills, as the highest value is placed on attracting top talent to the organisation. Applications that meet the stated requirements are invited for a vacancy exists for a dynamic and driven CONTRACT MANAGER to join a team based at our Port Elizabeth Offices. This role reports directly to Branch Manager, in the Cleaning Business Unit.
Minimum Requirements
National Senior Certificate / Grade 12.
Minimum of 3 years 'experience in the industry both in Cleaning and Hospitality
Ability to work effectively as part of the team
Good problem-solving skills
Good analytical and customer service skills
Must be able to work under pressure
Fully computer literate
Good communication, inter-personal and report writing skills
Pay attention to detail
Basic knowledge of Health and safety Act of 1993
Detail oriented with excellent organisational skills
Ability to work independently, handle multiple tasks and meet deadlines
Be in apposition of a valid un-endorsed driver's license
Committed and willing to make occasional personal sacrifices to meet deadlines
Duties & Responsibilities
Manage daily Operations
Ensure all operational duties are performed on a daily basis.
Ensure that the account runs cost effectively, well managed and efficient to both Servest and the client.
Unscheduled spot checks of Supervisors and Administrator at their specific work areas.
Ensure supervisors tasks are completed on a daily basis.
Attend customer's daily, weekly & monthly meetings.
Control the issue of Chemicals, uniforms & equipment.
Ensure periodic cleaning schedules are done and shared with Integrated.
Control on site labour
Check daily and monitor the biometric PRP system with manging all exceptions daily.
Ensure that your staff does not exceed contractual requirements.
Develop and train the labour force.
Recruit replacement staff.
Ensure Servest staff look representable at all times (Full uniforms in place, daily).
Customer Focus
To be the first point of Contact for all operational queries.
Have firsthand knowledge of Cleaning Requirements
Be innovative, introduce efficiencies to reduce cost for both Servest and Sasol in the development of solutions.
Ensure Customer satisfaction by optimizing client service levels.
Ensure all cleaning assessments and route audits are done.
Be the point of contact between Servest.
Communicate & liaise effectively at all levels within the organization
Liaise with operational personnel on service quality.
Maintain Human Resource Legislation Compliance
Ensure all Servest Staff receive site base induction
Conduct disciplinary hearings.
Control staff training schedule.
Equipment and Assets
Control all Servest Equipment and Assets on site.
Maintain service plans and maintenance and repair of equipment
Maintain asset register for all equipment on-site.
Conduct weekly inspection of all your equipment.
Ensure monthly consumable stock is done and deliverd timeously.
Deadline:5th March,2026