Head of Servest Training Academy at Servest SA

Job Context


Servest has an open vacancy for a Head of Servest Training Academy. The Head of Servest Training Academy, Capability & Compliance Enablement is accountable for positioning the Academy as a Group-wide strategic platform that institutionalises capability, statutory compliance, SLA readiness, leadership development, change enablement, and talent sustainability across Servest Facilities Management and associated service lines.
The role exists to move the organisation from people-dependent delivery to a digitally enabled, auditable, and scalable capability, change, and talent model that protects the licence to operate, strengthens client confidence, supports BBBEE outcomes, and enables sustainable growth.


Minimum Requirements


Relevant postgraduate qualification in Business, HR, Learning & Development, Change, Risk or Governance
10 years experiences in Capability and Leadership Development, Change Management in complex/transformation driven environment, Talent Development and Workforce Enablement.
Experience operating at Group / enterprise level
Experience in Facilities Management, Security, or regulated services exposure will be advantageous
LMS implementation experience
BBBEE / SETA / Youth Employment expertise
Audit & Risk Committee engagement


Critical Competencies


Strategic and systems thinking
Change leadership and influence
Talent and succession management insight
Strong governance and risk orientation
Commercial acumen
Executive stakeholder engagement
Data-driven decision-making


Duties & Responsibilities


Design and institutionalise SLA capability frameworks aligned to contracts and service standards.
Own the bid-to-mobilisation capability transfer, ensuring teams are client-ready from Day 1.
Embed client centricity as an operational capability, supported by training, playbooks, and behavioural standards.
Centralise statutory and regulatory training, including PSIRA, SAPS, OHS, and SHEQ requirements (in partnership with the SHEQ Department)
Ensure audit-ready, regulator-ready compliance capability across service lines.
Partner with Legal, Risk, and SHEQ to mitigate regulatory, safety, and contractual risk.
Establish and lead a Leadership & Management Development Academy.
Build leadership capability for SLA-driven operations, multi-site and labour-intensive environments, client escalation and service recovery.
Partner with HR to embed talent management processes, including capability frameworks and role profiles, succession planning and bench strength, leadership pipeline development, identification and development of high-potential talent.
Design and deploy change management frameworks, toolkits, and training.
Support leaders and managers to lead change effectively in SLA-driven environments.
Embed change capability into leadership programmes to ensure sustainable adoption.
Own Skills Development execution and evidence aligned to BBBEE requirements.
Design learnership pipelines aligned to operational demand and talent pathways.
Use learnerships and internships as talent feeders, not stand-alone compliance initiatives
Lead the implementation and optimisation of a Group LMS and digital evidence platform.
Ensure role-based and client-specific learning paths.
Align onboarding with career pathways and talent development journeys.
Support early-tenure engagement, retention, and performance.
Position the Academy as a talent differentiator in bids and tenders.
Support non-annuity revenue driven by Ops Teams in driving client enablement.
Enable client and supply-chain capability building where appropriate.


Deadline:3rd March,2026