Job Purpose
The Coordination Manager is accountable for building a high-performance culture within the team, ensuring proactive delivery, strategic process oversight, and alignment to divisional objectives. This role requires an experienced people leader who has successfully managed teams in a high-volume, fast-paced operational environment. To Provide full coordination support to the management of the Learning and Development Function in the achievement of the set deliverables
Proven experience managing a team of 5 or more direct reports, including performance management, succession planning, workforce planning and delivery accountability
Key Outputs may include but are not limited to:
Strategic Leadership: Lead the development and execution of departmental strategies, ensuring alignment with broader organisational goals and driving continuous improvement initiatives. Actively contribute to the design and implementation of coordination processes and organisational change programmes. Take accountability for achieving business objectives, managing allocated budgets, and delivering performance improvements across multiple teams or functions.
Team Leadership & Development: Provide mentorship, operational guidance, and robust support to team leaders and coordinators, fostering a collaborative, high-performing, and learner-centred environment. Set clear expectations, conduct regular performance reviews and development planning, and create opportunities for ongoing skill development and career progression. Champion a culture of professionalism, service excellence, and psychological safety, ensuring open communication and a shared sense of purpose.
Cross-functional Project Oversight: Oversee the planning, coordination, and delivery of complex training programmes and cross-functional projects, ensuring alignment with strategic objectives and effective resource allocation. Exercise decision-making authority that impacts the wider department or business unit, and ensure all logistical requirements are met through stakeholder collaboration.
Accountability & Governance: Assume direct responsibility for departmental outcomes, including compliance, risk management, and the development, implementation, and monitoring of policies and procedures. Ensure that all activities meet regulatory, quality, and business standards.
Attributes:
Good attention to detail and levels of accuracy
Sets high standards for quality and quantity and works in a systematic, methodical and orderly manner.
Time management and planning skills
Speaks fluently and writes in a well-structured and logical manner.
Ability to effectively prioritise and execute tasks in a high-pressure environment
Ability to work independently and in a team orientated environment
Service driven, a sense of urgency and a team player.
Adapts to changing circumstances and handles criticism well and learns from it.
Job Requirements:
Work Experience:
Minimum 5 years' experience in a leadership role, with a demonstrable track record of delivering business objectives and driving performance improvements through others.
Evidence of successful strategic planning, stakeholder management at a senior level, and oversight of complex projects or programmes.
Experience leading a team, developing policies and procedures, and ensuring departmental compliance, risk management, and governance.
Intermediate Microsoft Excel Skills
Facilitation Skills
Experience leading through change and operational transformation
Proven success in improving team productivity and efficiency metrics
Ability to translate divisional strategy into measurable operational outcomes
Reporting through dashboards and tools such as PowerBI
Education
A tertiary education (preferably a degree or Diploma).
A formal Project Management Diploma / Training course is preferential.
Education, Training and Development Certificate or Advanced Certificate is preferential.
Technical Skills/Knowledge
Strategic Planning: Skills in developing, executing, and evaluating departmental and organisational strategies, including change management and process improvement.
Stakeholder Management: Expertise in engaging, influencing, and managing relationships with senior internal and external stakeholders to achieve strategic objectives.
Project and Programme Management: Proven ability to oversee and deliver complex projects or programmes, including resource planning, risk mitigation, and performance measurement.
Compliance & Policy Development: In-depth knowledge of compliance requirements, risk management practices, and experience in policy and procedure development and implementation.
Team Leadership & Coaching: Strong capability in leading, developing, and motivating multi-level teams, fostering a culture of high performance and continuous improvement.
Knowledge of data analytics tools to extract insights from training performance and financial data.