Key Purpose
This position is based in DFCR Telemarketing call centre, and reports to the sales manager. The successful individual will be required to conduct telemarketing across various product lines.
Areas of Responsibility may include but not limited to:
Providing qualified sales leads to Financial Advisors.
Setting up appointments for Financial Advisors.
Confirming, rescheduling, and maintaining accurate appointment schedules.
Managing leads to ensure proper tracking of lead status for management visibility.
Engaging with clients regarding Life, Investments, Health, Bank, and Insure products.
Providing accurate information and routing queries appropriately to ensure a positive client experience.
Recording, updating, and maintaining accurate customer information in relevant systems.
Consistently ensuring that daily and monthly targets are met or exceeded.
Demonstrating discipline, accuracy, and commitment in follow-through on assigned tasks.
Actively participating in team meetings.
Taking ownership of telemarketing improvement initiatives.
Completing additional action items or duties as assigned to support business objectives
Competencies
Target Driven
Team Player
Goal orientated
Self-motivated
Ability to perform under pressure
Adapt to change
Persuasiveness
Resilience/Tenacity
Self-managed
Attention to detail
Ability to learn quickly and apply knowledge
Education and Experience
Matric
At least 2 years sales experience, preferably in an outbound telesales environment
Call Center experience
Knowledge of MS Word and Excel
Tertiary qualification an advantage
NQF 4 / 5 and RE 5 qualification is