Introduction:
A well-established FMCG company based in Kempton Park is seeking a Credit Controller to join their finance team. The successful candidate will manage customer accounts, process accurate credit notes, reconcile transactions, and ensure timely payment collections.
This role requires strong organizational skills, attention to detail, and effective communication with both internal and external stakeholders to support the overall credit control function.
Job Purpose:
To ensure the accurate and timeous processing of credit notes and debtor transactions, maintain up-to-date customer accounts, and assist in the effective management of company cash flow by following up on outstanding amounts, resolving account discrepancies, and ensuring compliance with financial policies and procedures.
REQUIREMENTS
Minimum education (essential):
National Senior Certificate
Tertiary qualification or certificate in Finance / Accounting (advantageous)
Minimum applicable experience (years):
3 - 5 years' experience in a Debtors Clerk/Credit Controller or similar financial administrative role.
Experience managing large debtor books or high-volume accounts (advantageous)
Required nature of experience:
Debtors account management and reconciliation
Credit note processing and resolution of account discrepancies
Customer query handling and communication with internal departments
Experience working on Sage Evolution or similar ERP/accounting systems
Exposure to credit control and debt collection processes
Basic accounting knowledge and understanding of financial transactions
Basic VAT knowledge and application in credit notes and invoicing.
Skills and Knowledge (essential):
Strong numerical and analytical ability
Excellent written and verbal communication skills
High attention to detail and accuracy in processing financial data
Proficiency in Microsoft Office (Excel and Word essential)
Knowledge of Sage Evolution and SearchWorks (advantageous)
Sound understanding of credit control principles and financial procedures
Strong organizational and time management skills
Other:
Proficient in Afrikaans and English
Own transport and valid driver's license
Willingness to work overtime or extended hours during month-end
KEY PERFORMANCE AREAS
Credit Note Processing
Process all credit notes accurately according to return notes, short deliveries, and claims.
Verify the validity of each credit request to ensure compliance with company policies.
Maintain accurate records of all processed credit notes (electronic and manual).
Identify and report irregularities or duplicate credit requests promptly.
Debtors Account Management
Maintain and update debtor accounts to ensure all transactions are recorded correctly.
Reconcile customer accounts and investigate discrepancies or unmatched payments.
Prepare and distribute monthly customer statements.
Monitor accounts to ensure timely payments and escalate overdue accounts when required.
Query and Dispute Resolution
Investigate and resolve customer credit and payment disputes efficiently.
Liaise with sales, logistics, and branch admin teams to resolve account-related issues.
Maintain professional communication and follow up on all outstanding queries.
Ensure all resolutions are documented and processed within set deadlines.
Reporting and Compliance
Provide fortnightly updates to departmental heads regarding credit note status and outstanding accounts.
Ensure compliance with financial policies, internal controls, and company procedures.
Assist during audits by supplying necessary debtor-related documentation.
Assist department heads with credit reviews and evaluations of new and existing customers to determine appropriate credit limits and payment terms.
Safeguard confidentiality of all financial information.
Teamwork and Continuous Improvement
Collaborate with sales and admin teams to streamline credit note and debtor processes.
Provide support during colleagues' absence and contribute to team targets.
Generate and analyse collection reports, identifying trends and patterns to propose process improvements to enhance debtor management.
Maintain professionalism and a positive attitude aligned with company values.
Closing Date: 2026-06-10