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Customer Care Executive at Ascentech Services Limited
Ascentech Services Limited
September 27, 2026
Full-time
On-site
Job Summary
We are seeking a Customer Care Executive with experience in the Telecommunications or Internet Service Provider (ISP) industry to manage customer inquiries, complaints, trouble tickets, service follow-ups, and customer relationships while ensuring timely resolution and excellent service delivery.
Key Responsibilities
Handle and resolve customer complaints and service issues promptly.
Raise, monitor, follow up, and close trouble tickets.
Coordinate with technical/support teams to ensure timely issue resolution.
Follow up on invoices and customer receivables/collections.
Monitor and support service improvement and MTTR targets.
Build and maintain strong customer relationships.
Identify and generate potential sales leads.
Maintain accurate records of customer interactions and resolutions.
Key Performance Indicators
Customer Satisfaction (CSAT)
First Response Time (FRT)
First Contact Resolution (FCR)
Mean Time to Repair (MTTR)
Network Uptime
Ticket Resolution Rate
Requirements
Bachelor's Degree/HND, preferably in Science or a related discipline.
NYSC certified.
1 - 3 years' experience in Telecommunications or an ISP.
Good knowledge of Leased Lines, Broadband, FTTH/FTTX, VoIP, IPTV, IoT, and telecommunications operations.
Previous experience in a Telecommunications Customer Care role is highly desirable.
Strong communication, interpersonal, problem-solving, and customer relationship management skills.
Self-motivated, organized, detail-oriented, and results-driven.
We are seeking a Customer Care Executive with experience in the Telecommunications or Internet Service Provider (ISP) industry to manage customer inquiries, complaints, trouble tickets, service follow-ups, and customer relationships while ensuring timely resolution and excellent service delivery.
Key Responsibilities
Handle and resolve customer complaints and service issues promptly.
Raise, monitor, follow up, and close trouble tickets.
Coordinate with technical/support teams to ensure timely issue resolution.
Follow up on invoices and customer receivables/collections.
Monitor and support service improvement and MTTR targets.
Build and maintain strong customer relationships.
Identify and generate potential sales leads.
Maintain accurate records of customer interactions and resolutions.
Key Performance Indicators
Customer Satisfaction (CSAT)
First Response Time (FRT)
First Contact Resolution (FCR)
Mean Time to Repair (MTTR)
Network Uptime
Ticket Resolution Rate
Requirements
Bachelor's Degree/HND, preferably in Science or a related discipline.
NYSC certified.
1 - 3 years' experience in Telecommunications or an ISP.
Good knowledge of Leased Lines, Broadband, FTTH/FTTX, VoIP, IPTV, IoT, and telecommunications operations.
Previous experience in a Telecommunications Customer Care role is highly desirable.
Strong communication, interpersonal, problem-solving, and customer relationship management skills.
Self-motivated, organized, detail-oriented, and results-driven.