Job Summary:
Hyundai Automotive South Africa is looking for a customer care liaison officer to provide efficient and accurate customer service by handling inquiries and requests in a timely manner, in line with standard procedures and service guidelines.
Key Responsibilities
Respond to customer queries professionally via calls or other channels
Resolve issues or escalate where necessary
Maintain accurate records and reports of interactions
Deliver services in line with company standards and service level agreements
Ensure high levels of customer satisfaction
Work efficiently to meet performance targets and minimise delays
Requirements
0 - 1 year minimum experience (1 - 3 years preferred)
Experience in a customer service or contact centre environment
Basic understanding of systems and customer service processes
Key Competencies
Strong customer focus and communication skills
Problem-solving and sound judgement
Teamwork and interpersonal skills
Planning and organisational ability
Results-driven with attention to quality
Resilience and ability to handle pressure
Technical Skills
Basic knowledge of contact centre operations
Understanding of customer service principles and client interaction
Closing Date 03 April 2026