Customer Care Specialist at Kerry

Key responsibilities

Customer Support & Operational support


Quotes and Pro-forma Invoice requests
Sales order capturing or conversion.
Changes to orders maintained.
Weekly open order reports
Providing full and concise feedback pro-actively
Adhering to SLA's and KPI's per Kerry strategy
Liaising with sites via cockpits on changes to orders or escalations
OTIF management
Build relationships with Key Account managers and sites to create a culture of inclusivity.
Ensure we are adhering to business terms
Apply knowledge of Inco-terms to all orders
Understanding and following the export documentation requirement processes
Understanding and applying country specific requirements i.e. IDF, LC


Communication


Excellent communication and telephone skills, Should be fluent with French.
Computer literacy - MS Office, Word, Excel, Internet Navigation. Ability to use ERP System preferably SAP and salesforce.
Self-motivated and highly goal orientated.
Attention to detail.
Strong interpersonal skills.
Ability to deal with conflict situations.
Dynamic team Player
Ability to work under pressure and follow through on tasks.
Ability to take ownership and apply knowledge with confidence.
Commitment to company vision, values, core philosophies and ethics
Driving positivity and culture of teamwork
Problem solving and decision making
Analysis
Judgement and Decision Making
Reasoning
Verbal and Written Communication (including Listening)
Influencing and negotiation
Professional and Technical Skills


Qualifications And Skills


Minimum of 3 years' experience within export administration environment.
Working Knowledge of SAP Software Applications
Preferable experience in Salesforce
Experience in handling customer queries
Understanding order to billing process
Understanding of Incoterms, Letters of Credit and Import Declaration Forms