Key Responsibilities
Guest Engagement:
Ensure a seamless and delightful guest journey-from warm welcome to fond farewell.
Gather feedback and encourage guests to share their experiences through Google reviews.
Team Leadership & Influence:
Lead by example with a strong on-floor presence.
Motivate, mentor, and coach team members in real time to elevate service standards. Operational Excellence:
Collaborate with shift managers and kitchen teams for smooth, efficient service.
Proactively resolve issues during high-volume shifts and special events.
Sales & Upselling:
Drive revenue by actively promoting Artcaffé's delicious offerings through upselling.
Boost sales during peak hours and events.
Brand Representation & Growth:
Confidently represent Artcaffé at events, building strong guest relationships.
Foster loyalty that keeps guests coming back for more!
Reporting & Insights:
Submit weekly reports on guest feedback, wins, and team performance.
Qualifications:
5+ years in a supervisory role in a high-volume hospitality setting.
A degree or diploma in F&B or any other related course
Exceptional communication & interpersonal skills-you love engaging with guests and teams!
Confident in service recovery, coaching, and driving sales.
Energetic, sales-driven, and committed to excellence.
Flexible availability for late nights, weekends, and public holidays.