Customer Management Professional at Vestas

The Contract Management Department is part of our Service Business Unit and is responsible for the management of service contracts in place, aftermarket spare parts sales and Wind Turbine after-sales opportunities.

Responsibilities


Develop and maintain relationships with existing customers; leverage relationships to ensure renewals of Service contracts
Define a common strategy in customer relationship management alongside the service operations team
Develop new business opportunities (value-added services) and diligently pursue recapture opportunities for lost accounts
Prepare Time & Material quotations and ensure backlog increase with this type of sale
Assist the commercial department in negotiation of new Service Contracts, amendments and service quotations (from the beginning of the process)
Assist with answering contractual questions from Customers, the Sales Department and Operations
Deal with technical open case resolution process, timely communication, and regular meetings in close collaboration with the Technical Support Department
Control project Bonus and Penalties (Bonus; variable & LD)
Prepare Monthly Windfarm Customer Reports and upload them to the customer portal
Timely invoicing of all customers and ensure the updated billing plan is in the ERP system
Follow up with customers for timely invoice settlement


Qualifications


Engineering or Business degree
Contract management experience
Fluency in English


Competencies


Team working, accountability and self-management
Leadership and problem-solving skills
Capable of quickly responding to rapidly shifting priorities
Customer and business-oriented mindset
Contract management skills
Sales and negotiation skills
Diligence
Willingness to learn