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Customer Relations Executive at Mediflex Industries PVT
Mediflex Industries PVT
September 14, 2026
Full-time
On-site
About the Role
We are seeking a proactive and detail-oriented Customer Relations Executive to drive revenue opportunities through bid identification and submission, manage order fulfillment communication, and serve as the primary point of contact for customer engagement and issue resolution.
This role is central to our revenue generation pipeline — from opportunity sourcing through to customer satisfaction.
Key Responsibilities
Bid Management:
Actively search and identify relevant bid/tender opportunities across designated platforms, portals, and industry channels
Prepare, compile, and submit accurate and compliant bid documents within specified deadlines
Track bid submission status and follow up on outcomes
Order Follow-Up:
Monitor and follow up on confirmed orders to ensure timely processing and delivery
Liaise with internal departments (logistics, production, finance) to resolve order-related issues
Keep customers informed on order status and delivery timelines
Customer Engagement:
Make regular outbound calls to existing and prospective customers to maintain relationships and identify new opportunities
Build and sustain strong, long-term customer relationships that support repeat business
Complaints Handling:
Receive, log, and investigate customer complaints promptly and professionally
Coordinate with relevant departments to resolve issues and ensure timely closure
Escalate unresolved or high-priority complaints appropriately
Maintain accurate records of complaints and resolutions for reporting purposes
Requirements
Bachelor's Degree in Business Administration, Marketing, or a related field
0-2+ years of experience in customer service, sales support, or bid/tender administration
Excellent verbal and written communication skills
Strong organizational skills with keen attention to detail
Ability to multitask and meet tight deadlines
Proficiency in MS Office (Word, Excel, Outlook)
Experience with CRM systems is an advantage
Key Attributes:
Customer-first mindset
Persistence and follow-through
Calm and professional under pressure
Strong problem-solving orientation
We are seeking a proactive and detail-oriented Customer Relations Executive to drive revenue opportunities through bid identification and submission, manage order fulfillment communication, and serve as the primary point of contact for customer engagement and issue resolution.
This role is central to our revenue generation pipeline — from opportunity sourcing through to customer satisfaction.
Key Responsibilities
Bid Management:
Actively search and identify relevant bid/tender opportunities across designated platforms, portals, and industry channels
Prepare, compile, and submit accurate and compliant bid documents within specified deadlines
Track bid submission status and follow up on outcomes
Order Follow-Up:
Monitor and follow up on confirmed orders to ensure timely processing and delivery
Liaise with internal departments (logistics, production, finance) to resolve order-related issues
Keep customers informed on order status and delivery timelines
Customer Engagement:
Make regular outbound calls to existing and prospective customers to maintain relationships and identify new opportunities
Build and sustain strong, long-term customer relationships that support repeat business
Complaints Handling:
Receive, log, and investigate customer complaints promptly and professionally
Coordinate with relevant departments to resolve issues and ensure timely closure
Escalate unresolved or high-priority complaints appropriately
Maintain accurate records of complaints and resolutions for reporting purposes
Requirements
Bachelor's Degree in Business Administration, Marketing, or a related field
0-2+ years of experience in customer service, sales support, or bid/tender administration
Excellent verbal and written communication skills
Strong organizational skills with keen attention to detail
Ability to multitask and meet tight deadlines
Proficiency in MS Office (Word, Excel, Outlook)
Experience with CRM systems is an advantage
Key Attributes:
Customer-first mindset
Persistence and follow-through
Calm and professional under pressure
Strong problem-solving orientation