Customer Service / Admin Assistant at Helderberg Personnel

Key Responsibilities:


Serve as the first point of contact for customers, providing professional and welcoming assistance telephonically, and through written communication
Support the Administrative Team with day-to-day administrative requirements to ensure effective customer service delivery
Assist customers with general information requests
Process documentation accurately and timeously
Maintain accurate customer records and administrative documentation
Follow up on customers and ensure feedback is provided within agreed timelines
Resolve customer concerns professionally and escalate issues where required
Assist with maintaining a positive customer experience from initial enquiry through to after-sales support
Manage general office administration, filing, and data capturing requirements
Assist with maintaining an organised and professional office environment


Criteria:


Matric essential
Previous experience in an adminsitrative support role
Excellent communication skills with a professional and friendly telephone manner
Fluent in both English and Afrikaans
Strong customer service orientation with a genuine desire to assist and build positive relationships
Highly organised with strong attention to detail and accuracy
Proactive, reliable, and willing to take ownership of responsibilities
Ability to manage multiple priorities and work effectively in a fast-paced environment
Good computer literacy with proficiency in Microsoft Office Suite and general office systems
Strong administrative skills with the ability to process information accurately
Professional appearance with a warm, approachable, and sincere personality
Team player with a positive, can-do attitude
Drivers License and own vehicle is essential