Customer Service Agent at DSV

MAIN PURPOSE OF THE ROLE


Retain current business base and ensure growth on the base. Also be able to source leads and do tele-sales from a new business aspect.Sell the services and solutions for the company.


JOB- RELATED REQUIREMENTS


Grade 12 / Matric
Ability to liaise effectively with clients and colleagues at various organizational levels
A minimum of 2 years in a tele sales or call center environment
Skills of achieving targets and generating new leads
Must be patient, persuasive and persistent
Punctuality and good time management skills
Good administrative & daily planning skills
Ability to adapt to a rapidly changing environment/technology
Ability to work under pressure & meet deadlines without fail
Ability to work without supervision
Excellent verbal and written communication skills, including the ability to confidently give presentations
Client empathy and ability to liaise effectively
Be able to handle confrontation professionally at all times
Must be someone that works well within a team and has a positive outlook
Reliable transport


ADDED ADVANTAGES FOR THIS ROLE


Time management and prioritization skills to meet deadlines and close sales in a timely manner
Willingness to adapt and implement new sales methods and strategies
Product knowledge
Quick thinking to provide creative solutions that addresses customer's needs and concerns


DUTIES & RESPONSIBILITIES


Implementation of accounts - process and project management
Manage client relationship
Must make contact with each customer allocated to their base on a monthly basis as per masses
Needs to make new tele-sales calls weekly
Weekly capturing of activities and minutes of meetings onto the MS Dynamics Platform (CRM)
Monthly billing and financial reporting to customers (if needed)
General administrative duties
Managing of the customer base DSO's (ensure that clients are up to date with their payments)
Must be able to assist with ClientZone queries and training when needed