Warehouse Operator, Operations, Contract Logistics at DSV

Tertiary Qualification(s):


Matric


Computer Literacy:


Intermediate - MS Office Suite Package


Job-related Requirements:


Minimum of 2 years' experience in a warehousing / logistics environment. Customer / Client relationship management and communication skills


ADDED ADVANTAGES FOR THIS ROLE:


Email Etiquette
Telephone Etiquette
Be able to work under pressure and solve problems


MAIN PURPOSE OF THE ROLE:


To ensure all KPI's are achieved as per SLA agreement within Admin department.
To report on the performance of your department to Internal Management.
Attend to ALL Client requirements promptly, efficiently, and proactive.


DUTIES & RESPONSIBILITIES:


Assist dealers with queries, this includes but is not limited to pictures, ETA's, POD's, stock availability, self-collections and invoice and credit note requests, etc.
Call dealers on a daily basis in order to identify any outstanding queries, this in turn will assist in building a relationship with the dealers, which is essential to any call center agent
As soon as receiving admin notifies IE via email and/or verbally of an incoming shipment to be slotted, all information sent must be checked if correct.
If correct, Admin checks the invoice number on client system to see if it is available in order to extract detail such as: Part number and quantity.
Weekly checks and compiling of cage reports and stats needs to be sent through to the relevant supervisors and managers.
Prepare stock take reports.
Ensure end-of-day data is reported in a timeously manner.