Key Responsibilities
Serve as the primary point of contact for tenants, clients, and residents
Handle inquiries, complaints, and service requests in a timely and professional manner
Oversee daily estate operations, ensuring cleanliness, security, and functionality
Coordinate maintenance, repairs, and facility services
Conduct routine inspections of properties and common areas
Manage tenant onboarding, documentation, and move-in/move-out processes
Ensure compliance with estate rules, policies, and safety standards
Liaise with service providers (security, cleaners, technicians, etc.)
Maintain accurate records of tenants, complaints, and maintenance activities
Support rent collection follow-ups and general administrative tasks
Requirements & Qualifications
Minimum of HND/B.Sc. in Estate Management, Business Administration, or related field
2 - 4 years of experience in customer service, estate, or property management
Strong interpersonal and communication skills
Ability to handle complaints and resolve issues effectively
Good organizational and multitasking abilities
Basic knowledge of facility/estate management practices
Proficiency in MS Office tools
Proximity to Ikeja or its environs is an added advantage
Key Skills:
Customer Relationship Management
Estate/Property Administration
Complaint Resolution & Problem Solving
Communication & Interpersonal Skills
Attention to Detail & Organization