Customer Service Representative

Job Overview Be a welcoming first point of contact for guests at YellowDoor Hotels in Abuja. Across calls, messages and face-to-face conversations, you'll help people feel heard, connect them with the right team and keep requests moving in a boutique hotel that values warm, accountable service. Responsibilities Answer guest calls and messages clearly and courteously. Welcome and assist guests face to face. Listen to concerns, apologize when appropriate and help move issues toward resolution. Direct requests to the right department and follow up on answers. Cover rotating shifts, including weekends and holidays. Requirements 2-4 years of experience Customer service experience Phone and message handling Face-to-face guest service Clear, warm communication Guest recovery Request routing and follow-up Rotating-shift availability Multichannel customer service (phone, messaging and in person) Guest complaint handling and service recovery Request triage, escalation and follow-up Service performance tracking and reporting Hotel reservations and guest-service systems Preferred Qualifications Telecommunications customer service experience Hotel or restaurant service experience