Clinix Healthcare is seeking a professional, friendly, and customer-focused Customer Service Representative to join our team at the Agbara branch. The ideal candidate will be responsible for delivering excellent service to patients, handling enquiries, and ensuring a positive experience for all clients.
Responsibilities
Welcome patients and visitors in a warm, professional, and courteous manner.
Handle inbound enquiries via phone, email, or in-person regarding services, appointments, pricing, and procedures.
Schedule and confirm patient appointments accurately using the hospital management system.
Provide accurate information about laboratory tests, radiology services, consultations, and other healthcare offerings.
Manage patient complaints and escalate complex issues to the appropriate supervisor.
Update patient records and ensure proper documentation of all interactions.
Process payments, issue receipts, and assist with billing enquiries.
Collaborate with clinical and laboratory teams to ensure seamless patient flow and service delivery.
Maintain a clean, organized, and welcoming front desk/reception area.
Adhere to patient confidentiality, data protection, and organizational policies at all times.
Requirements & Skills
Excellent communication and interpersonal skills with a friendly and empathetic approach.
Strong customer service orientation and problem-solving abilities.
Ability to handle pressure and multitask in a fast-paced healthcare environment.
Proficient in the use of computers and hospital management/CRM software.
Good attention to detail and record-keeping skills.
Ability to speak English fluently (knowledge of local languages is an advantage).
High level of integrity, professionalism, and confidentiality.
Qualifications
Minimum of OND / HND / Bachelor's degree in any relevant field (Mass Communication, Business Administration, or Social Sciences preferred).
At least 1 - 2 years of experience in customer service, reception, or front desk role (healthcare experience is an added advantage).
National Youth Service Corps (NYSC) completed (where applicable).