Job Summary
The Customer Service Officer is responsible for assisting customers, responding to inquiries, providing shipment updates, resolving complaints, and ensuring customers receive excellent service throughout the shipping process.
Key Responsibilities
Attend to customer inquiries.
Provide updates on shipments and delivery status.
Handle customer complaints and resolve issues promptly.
Keep accurate records of customer interactions and shipment details.
Follow up with customers on pending requests.
Build good relationships with customers and ensure their satisfaction.
Escalate unresolved issues to the appropriate team.
Carry out other duties assigned by the supervisor.
Requirements
OND/ HND or Bachelor's Degree in any related field.
At least 1 year of customer service experience. Experience in logistics or freight forwarding is an advantage.
Computer literacy.
Must live in proximity to Amuwo.
Skills:
Good communication skills.
Excellent customer service skills.
Good problem-solving ability.
Ability to work under pressure.
Good organizational and time management skills.