Job Responsibilities
Know our products inside and out so that you can answer questions.
Process orders, forms, applications, and requests.
Keep records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Work with colleagues when necessary to resolve customer complaints.
Provide feedback on the efficiency of the customer service process.
Maintain a positive and professional attitude toward customers at all times.
Respond promptly to customer inquiries
Communicate with customers through various channels.
Acknowledge and resolving customer complaints.
Provide feedback to other departments to help improve sales, marketing, and business processes
Ensure customer satisfaction and provide professional customer support.
Job Requirements & Qualifications
You have at least zero to two years of work experience
Must have a minimum of Diploma
Minimum of OND degree in Mass communication, Sociology, Accounting, or Business Admin.
Minimum of 1 - 2 years' experience in this role.
Digital marketing skills will be an added advantage.
Excellent communication and interpersonal skills.
Exceptional marketing skills in order to increase existing customer base
Strong problem-solving abilities and the ability to handle difficult situations calmly.
Proficient computer skills, digital marketing skills and experience with CRM software.
Positive attitude and a passion for providing exceptional customer service.
Active listening skills and empathy towards customer needs.
Stay updated on product knowledge, e-commerce platforms, and industry trend
Ability to multitask, handle high call volumes, and navigate through multiple systems simultaneously.