Customer Service Representative

Job Summary We are seeking a friendly, professional, and customer-focused customer service representative to attend to customer inquiries, resolve complaints, provide accurate information about products and services, and ensure a positive customer experience. Key Responsibilities Respond promptly to customer inquiries through phone calls, emails, WhatsApp, and other communication channels. Handle customer complaints professionally and provide timely solutions. Provide accurate information about the company's products and services. Maintain proper records of customer interactions, complaints, and feedback. Follow up with customers to ensure their concerns have been resolved. Escalate complex issues to the appropriate department when necessary. Build and maintain positive relationships with customers. Identify recurring customer concerns and recommend improvements to service delivery. Meet customer service targets and maintain high standards of professionalism. Requirements and Qualifications Minimum of an OND or HND / Bachelor's Degree in Business Administration, Communications, or a related field. At least 1 - 2 years of experience in customer service or a similar role is an advantage. Excellent verbal and written communication skills. Strong interpersonal, problem-solving, and listening skills. Ability to remain calm and professional when handling difficult customers. Good computer skills and familiarity with Microsoft Office and customer service tools. Ability to multitask, work under pressure, and pay attention to detail. Required Skills: Effective communication and active listening. Customer relationship management. Conflict resolution and problem-solving. Time management and organization. Patience, empathy, and professionalism. Teamwork and adaptability.