Job Summary
We are looking for a skilled Customer Service Representative to join our dynamic e-commerce team.
As a key member of our customer experience team, you will be the voice of our brand, handling customer inquiries, resolving issues, and driving satisfaction.
Key Responsibilities
Respond to customer inquiries via phone, email, and social media
Provide timely updates on order status, shipping, and delivery
Resolve issues with orders, payments, and returns
Maintain accurate records of customer interactions
Collaborate with teams to resolve customer complaints
Meet customer service standards and performance metrics
Requirements
BSc Degree / HND in a related field (e.g., Business, Marketing, Communications)
2+ years of customer service experience (e-commerce experience is a plus!)
Excellent communication and problem-solving skills
Ability to work in a fast-paced environment and meet deadlines
Fluency in English, with knowledge of local languages a plus
Proficiency in CRM Software.