Job Description
To fulfil all service requests raised by stakeholders (internal and external) efficiently within turnaround times and laid down procedures and against world class standards, ensuring legislative compliance, a positive client experience, client satisfaction, minimised risk and losses to SBG.
Qualifications
Type of Qualification: Diploma
Field of Study: Business Commerce
Experience Required
Service Management
Operations
3-4 years
Client relationship experience, resolving client services issues, with demonstrated ability to interact across multiple internal stakeholders
3-4 years
Experience in General client services and / or support capability with proficient technical experience.
Additional Information
Behavioural Competencies:
Developing Expertise
Documenting Facts
Embracing Change
Examining Information
Interacting with People
Interpreting Data
Making Decisions
Managing Tasks
Producing Output
Resolving Conflict
Thinking Positively
Upholding Standards
Technical Competencies:
Active Listening
Client Relationship Management
Client Servicing
Coaching and Mentoring Operational Practices
Collaboration
Continuous Improvement
Creative Problem Solving
Query Resolution