OnePort 365 is looking for a proactive Customer Success Officer to drive seamless service delivery, customer satisfaction, and retention across our logistics operations.
What You'll Do
Ensure on-time delivery (OTD) and smooth execution of shipments
Manage issue resolution & escalations within defined SLAs
Drive customer retention, repeat bookings, and account growth
Improve customer experience (NPS) and feedback management
Provide proactive communication & real-time shipment updates
Support customer onboarding and adoption of digital tools
Success Metrics (KPIs)
Achieve ≥85 - 90% On-Time Delivery
Resolve ≥90% of issues within SLA
Improve customer retention & repeat bookings
Maintain NPS ≥75 - 80%
Drive 50%+ digital product adoption
Requirements
2 - 5 years experience in Customer Success / Operations / Logistics
Strong problem-solving and stakeholder management skills
Experience in customer engagement, service delivery, or supply chain