Area of Responsibility
Processing of orders received through Orderwise, Surgicom and email within our Service Level Agreement of 24hours;
Liaising with customers telephonically and on email;
Dealing with Sales Consultants regarding queries, requests, sales orders, kits etc.;
Releasing backorders, should it be requested;
Sending invoices of consignment orders received to the customer and the Sales Consultant;
Replace consignment stock used to customer;
Action movement of stock when collection/delivery was arranged;
Allocating stock for orders;
Preparing pro-forma invoices;
General administrative duties including regular filing;
Arranging collections and deliveries by completing the required template and sending it to Logistics to arrange;
Following up on collections and delivery requests;
Obtaining the necessary approval for credits to be passed;
Credits and re invoices to be done on the same day;
Booking out kits if required;
Assisting with after hours emergency call if required;
Removing consignment items invoiced from QWIX;
Investigating errors on QWIX transfers done by Sales Consultants;
Checking stock availability for Sales Consultants;
Applying transfers on QWIX;
Generating quotes
Invoicing Government orders and invoice according to tender pricing;
Generating ROE list and submitting ROE's monthly;
Removing and Invoicing items from WIP;
C6 Replenishment weekly.
Requirements
Qualifications
Grade 12 (Matric) is a minimum requirement;
A tertiary qualification would be a definite advantage.
Experience required
Previous experience in Customer Support of at least 3 years is essential;
Experience in a Medical Environment preferable;
Strong Communication Skills;
Skills and Competencies
Proficiency in MS Office, specifically Excel (advanced); MS Word and Outlook is essential;
Proficiency in Syspro;
Excellent communication skills (verbal and written) especially in English;
Excellent organizational skills;
Good telephone skills;
Accuracy is essential;
Team player;
Ability to work under pressure and meet deadlines;
People skills;
Professionalism;
Energetic, focuses and committed to get the job done to the best of their ability.
Benefits
Basic Salary
50% medical Aid and Provident Fund contributions