Our client is seeking a professional and customer-focused Customer Support Officer to manage client inquiries, service requests, and after-sales support within the energy sector. Female candidates are encouraged to apply.
Key Responsibilities
Respond to customer inquiries professionally and promptly.
Coordinate service requests with technical teams.
Maintain accurate customer records.
Follow up on installations, maintenance, and complaints.
Support sales team in customer engagement activities.
Prepare customer service reports.
Requirements
Diploma or Bachelor's Degree in Business, Customer Service, or related field.
2 - 4 years' experience in customer support.
Strong communication and interpersonal skills.
Professional telephone and email etiquette.
Ability to multitask and manage client expectations.